Your terms and conditions of use

Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Descriptions
Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct. Measurements given are approximate. 

Prices
In the event that a product is listed at an incorrect price due to human or technical error, LJT Surgical shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. LJT Surgical shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and monies have been set aside on your credit card. Please note that prices can increase as well as decrease.

Basis of Sale
Purchase of goods is permitted solely by or on behalf of medical staff involved with lacrimal surgery.  At the point of purchase you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions. If your order is acknowledged online, you will be notified of this soon after you submit your order. Please note that as the acknowledgement is sent to you automatically, an error may have been made of which we are not aware despite our best efforts (please see under 'Non-acceptance of an order' heading). Because of this, we retain the right to cancel the order.

Non-acceptance of an Order
Orders may be rejected as a result of any of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
A system error - such as automatic confirmation making an error.

Payment
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges and any other charges as set out in the 'Delivery Costs' section.  However, before your order is confirmed and accepted, we may contact you to inform you of any further charges.

Payment can be made by any of the methods specified in the 'Payment' section and payment will be debited and cleared from your account prior to dispatch of your order.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.  If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.  Please note that we do not accept American Express Cards.

Cancellation of an Order
If, for whatever reason, you wish to cancel your order please let us know as soon as possible. Once an order has been despatched we are unable to cancel. Please do not refuse to accept delivery of an order as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our carriers. We will be charged for this return and we will deduct these charges, plus handling charges, from any refund amount.

Delivery Of Order
Although we endeavor to dispatch orders within 21 days please allow up to 4 weeks for deliveries.

Certain non stock items may take longer.  Unless we have stated otherwise in writing delivery dates are not guaranteed, although we shall make every reasonable effort to deliver the goods by any quoted delivery date.

Delivery Costs
Delivery charges apply to all orders to cover the cost of packaging and postage by surface (UK) or airmail (international) parcel delivery.

Postage and packaging costs

UK - £10.00 Royal Mail Signed for package - Any value order

EU - £15.00 Royal Mail Airmail Signed for package - Any value of order
 
Returns Policy
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund including postage if, for any reason, you are not entirely satisfied with your purchase or the goods are faulty or damaged. You must notify us within 7 (seven) working days of receiving the products. Items must be returned in their original condition and packaging. If the returned items are not in a resaleable "as new" condition a refund may not be possible. If items are missing from your order, please notify us as soon as possible. Goods must be returned to our head office within 14 days of notifying us of their return. Returns are sent at your own expense. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund the costs of postage where the item returned is faulty.

Returns Checklist
Please ensure you follow all the points below to minimise any delay in dealing with your exchange or return:

Please wrap the item securely for transit using the original packaging. Please do not mark or deface the manufacturers packaging.

Please post goods back to us ensuring that they are packed and labelled carefully. Please note that we cannot be held responsible for items lost or damaged in the post. We also recommend that you obtain a certificate of posting or use a recorded delivery service whenever possible.

Once we have received and verified the returned item we will initiate the refund, replacement or exchange. This does not affect your statutory rights.

Privacy Policy
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes your name, address, phone number and email address. We do not keep or store details of any credit/debit cards or any other financial information.

Customs
When ordering goods from LJT Surgical for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.  Any additional charges for customs clearance must be borne by you; we have no control over these charges.  Customs policies vary widely from country to country, so you should contact your local customs office for further information.

General
No order is binding to you or LJT Surgical until we have accepted it.

All prices are subject to change. However, we will notify you before a contract is accepted and payment actually taken from your account.

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

Please send any comments or complaints to our Head Office Address:
Unit 2 The Coppers
Penny Lane
Wargrave
Berkshire
RG10 8PB
United Kingdom
e-mail:  info@ljtsurgical.com
Tel. 00 44 1753 866422